You can use this form only for
the following case:
You
have already followed the instructions provided in the "Customer Service"
section, but you were not satisfied with their answer.
So you want us to do something for you. You are sure that the customer service person
did not do the job in the right away.
Make sure that you
do not skip anything and give us all the information so that we
can file a complaints to the company which is responsible for your
card.Have you already followed the instructions
provided in the customer service section? If you have not,
please go to the "Customer Service" and find out what you should do
before you submit this form.
If you simply want to give us your opinion on card quality please
use ......
Required entries
are shown with *.
i.e., Phil
Lewis
*
Your Email address
i.e., phillewis@email.university.edu
*Names of the customer service Person
Make sure to write down the customer
service person's name when you called in to the company
that make the cards. Without the name, we cannot
process the claim for you
*
Phone card name
i.e., EAST card
*
Card Number (PIN)
i.e., 323 339 840 4890
* Date
& Time of the problem
i.e., 10:20 P.M. CST Sep. 13
* Your
home phone number
i.e., 405-323-3217. Your home phone
number
* Originating
Number
i.e., 405-431-6098, public payphone.
The phone number from which you called at the time of
the problem.
*
Destination Number
i.e., 011-82-2-323-321-7890.
The phone number to which you called at the time of
the problem.
*
What exactly happened
Please be as specific as possible
*What has the customer service
person done for you?
Please also include why you were not satisfied with
the result and your expectation.
