Questions & Answers

Q1: Should I fill out "Registration Form" to buy cards from you?

A1: Absolutely No.  Once you choose one of the payment option and fill out the order form, you will receive E-phone card right away by e-mail.

Q2: How are you going to deliver a phone card?

A2:  If you choose 1. Quick Delivery by E-mail (Electronic Fund Transfer), we will send you E-phone card instantly (You don't need to send us any thing).
If you choose 2. Postal Service form, we will send you E-phone card after we receive your check.

Q3: Is it safe for Credit card on-line payment and Personal Check Electronic Fund Transfer?

A3:Yes.  itrancsact.com is always watching the transaction, using highly recommended security system ('Very Sign'). In addition, addr.com provides strictly well-performed security system.  This transaction system is double secured.

Q4: Can you guarantee that you will not use my information for other purposes?

A4: Absolutely yes.   Callcarefree.com respects your privacy.  Callcarefree does not sell, rent or give any identifiable personal information regarding its customers to any third party. Any information that you give to us is held with the utmost care and security.  You will never receive any unwanted email or postal mail as a result of information you have given to Callcarefree.com.  We abide by the rules and guidelines set by TRUSTe and BBBOnline(A Better Business Bureau program).  For more information, please take a look at our Privacy Policy.

Q5: Someone told me that there is no perfect, error-free phone card in the world.  Even AT&T/ MCI cards have problems.  Is that true?  What should I do if I have a problem with the card that I buy from you?

A5: It depends on the cards you have.  For EAST and GC, call the customer service as soon as possible for the best results.  As for all the other cards, contact us at help@fonsale.com.    Please refer to Customer Service section to know more about the procedure.  In that section you will also find some helpful tips when you encounter any kind of problems.

Q6: Is it possible to cancel the ordered phone cards later in case of a reasonable situation.

A6: It depends on the situation.  Once you got the phone card number, we assume that you or other people can reveal the number later. However, in trust, we will cancel the on-line credit card or on-line personal check transaction in case of reasonable situation.

Q7: E-Check Transaction 

At the bottom of your check is a series of numbers, separated by symbols. It is not necessary to enter symbols or spaces in the fields provided below. 
Enter ABA Routing Number 
Enter Account Number Only
Note: Some banks use a non-standard format in this series of numbers. If your account number includes this symbol , simply disregard the symbols and enter this section of numbers.
Correct Bank Routing No. Wrong Bank Routing No. The Reason

022000021

02200021

This should be 9 digits
Correct Bank Account   Wrong Bank Account The Reason
7315595 0180 73155950180 Check  number should NOT be included

0645 055205

 0645055205 Check  number should NOT be included
7315595 0180 7315585 Typo
7315595 0180 0180 Check  number should NOT be the account number.

7315595 0180

 Insufficient Balance Please make sure your current balance and outstanding balance
7315595 0180 Closed Account Before you close or change your account, please make sure outstanding checks.

If you are not sure what your bank account and personal account are, please contact your local bank before ordering phone cards.